100% Proactive IT Support – One Flat Fee
TotalCare 360 plan is designed to offer your company complete management, maintenance, and support for your entire network infrastructure at a flat monthly fee. Your computers will be proactively managed to ensure they are running at peak performance, and any IT costs such as access to the Help Desk and preventative maintenance are included.
A revolutionary approach to IT management.
Rapidsoft Systems' IT support services have been specifically designed for SMEs and corporate businesses and deliver a high-quality and cost-effective solution that can meet all your support needs.
Rapidsoft's unique TotalCare 360® managed services plans offer the best solution for organizations that need comprehensive IT support, that either don’t have the time, skill-set or simply just don’t want the burden of managing an IT person, department, or in some situations – an entire IT division.
By signing up for a TotalCare 360® plan we make it easier than ever for you to understand, budget, and manage your monthly IT requirements. Aside from many features, each plan includes expert level advisory services, training, consulting, break-fix and everything that a large company’s IT department would offer.
Working with us is like having your own virtual IT department.
TotalCare360™ Service Plans
Rapidsoft Systems offers a complete proactive solution that helps manage your entire IT infrastructure 24X7. This cost-effective and high-quality service can be tailored to meet all support requirements.
| Standard Package | Gold Package | Platinum Package |
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Standard Support Package $140 /monthIdeal support package that manages your IT infrastructure within a set- affordable budget
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Gold Support Package $194 /monthEssential support package if your business relies on it IT to keep running (includes 24/7 monitoring)
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Platinum Support Package $249 /monthThe complete package to ensure that your systems ‘stay’ up and running, therefore ensuring maximum business productivity
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from $140 PM
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from $194 PM |
from $249 PM |
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1. All three plans can be enhanced by adding advanced services as : Cloud Migration, Cloud Application Monitoring, Mobile Device Support, Database Support, System Performance Monitoring, Automated Back Ups, VoIP Systems Support, and Advanced Consulting Services. 2. The actual cost of a selected plan depends on the size of the IT Network, Number of Devices (PC/ Laptops/ Tablets) on the Network, Data Servers, Routers, Firewalls, NAS (Network Storage) etc. to manage. |
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Who is it for?
If your company is dependent on its IT infrastructure round the clock you do not want to take the risk of downtime. Our IT Support service has been specifically designed to proactively manage the IT infrastructure of a business 24X7.
With remote monitoring and configurable add-on services it covers all the essential infrastructure of a modern IT network including PCs, servers and routers.
Why do I need it?
Any business that depends on its IT infrastructure for essential business processes needs to consider how it would cope if there was a fault somewhere in the network. How would you identify and fix it to minimise downtime? Have you got the right skills and experience to carry out the job?
Our service can take care of all this for you. With a dedicated account manager the integral 24X7 remote monitoring enables us to identify and fix many problems before they inconvenience your business. With unlimited support and additional management and audit options it can be designed around your precise support needs saving you time and money.
How much does it cost?
The cost of the package will be dependent on the level of support you require and the numbers of PCs, servers and routers in your infrastructure. Prices start from:
Standard - $140 per monthPremium - $194 per month
Pro - $249 per month
You can upgrade to one of our higher level support solutions at any time during the contract if your needs change.
Technical Specifications
The list provide the technologies that are automatically supported and covered under plans. The company has expertise in many technologies. Our engineers work on many systems and we can support additional systems on case by case basis.
Server Support:Server Hardware Incident Diagnosis & Resolution ,
Remote Application Installation & configuration,
Remote Application Incident Diagnosis & Resolution,
Back-up software Installation,
Remote OS re-installation and configuration,
Patch Release Installation and Support,
Remote OS Incident Diagnosis & Resolution,
Back-up software Management,
Server Operating Systems Supported:
Microsoft Small Business Server Standard & Premium
Linux / Centos/ RedHat /Suse / Solaris
Server Software Supported;
Microsoft Exchange Administration
Microsoft Exchange Server 2003, Standard Edition
Microsoft Office Outlook 2003
Remote Web Workplace
Microsoft IIS Support
Microsoft Office FrontPage 2003
Windows Remote Access Admin
Terminal Services
Microsoft SQL Server Administration
MySQL
Desktop Support:
PC Hardware Incident Diagnosis
OS re-installation and configuration
Virus & Spyware troubleshooting
Remote Application Incident Diagnosis & Resolution
PC Application Installation & Configuration
Patch Release Installation and Support
Anti-virus and firewall management
Remote OS Incident Diagnosis & Resolution
Desktop Software Supported:
Windows XP/ VISTA/ Windows -7/ Windows 8(All versions)
Mobile Devices Supported
iPhone, Android, iPAD, Google Tablets, Chrome Tablets, Blackberry, Windows Mobile
Routers and Switches
Linksys, NetGear, Cable Modems/ Routers, FIOS MOdems/ Routers
Optional Third Party Add On Technologies
Oracle DatabaseMicrosoft Dynamics
Cisco Routers, Juniper Routers
Cisco Firewalls, SonicWall Firewall (DELL), EMC - SANS
VLANS, OSPF ROUTING, BGP Inter Domain Routing
Amazon AWS Cloud, GoDaddy Cloud Server, RackSpace Cloud server
FAQ - Answers to Frequently Asked Questions
Q1: Is this service subject to a 12 month minimum contract?
Ans: Correct, this service is subject to 12 months minimum, however an initial review will be carried out after 3 months to assess the level of service
and if changes are required, your account manager will make the necessary changes to your contract.
Q2: Do I get a dedicated Account Manager?
Ans: Yes, for all 3 of our IT Support packages, you are automatically allocated one of our account managers, who will always be available to provide assistance when needed.
Q3: Can I add or remove services anytime during my contract?
Ans: Regular service review meetings will take place and if there’s an additional service you require or an existing service you no longer require, then
we can adjust your contract to suit your needs.
Q4: Is On-site support included within the IT Support Manager packages?
Ans: No, however we can provide onsite support as an add-on service option. Please contact your account manager to discuss further details about
this service. Alternatively check out our add-on special offer.
Q5: Can I upgrade my service package to a higher level?
Ans: Yes, simply contact your account manager and they will arrange to change your service level as required.
Q6: Can I have different items of equipment/software on different SLA’s?
Ans: Yes, if you require a higher level of SLA with any particular service(s)/hardware/software just clearly identify what service you require
for each item when you sign-up.
Q7: I already have an existing contract and want to add other items of hardware. How do I go about this?
Ans: Contact your account manager, who will arrange for the additional items to be added to the current contract and necessary price changes to be made.
Q8: Does this service include hardware maintenance?
Q8: No, however if through remote diagnostics we identify an issue with your hardware, we can arrange for one of our engineers to visit your site to
carry out further diagnostics, at an additional cost.
Q9: Will you have access to my Network at all times?
Ans: Pro-active network management will always continue to run on your network via your server to ensure your network is running smoothly; however we will only take
control of your PC once you have confirmed we can do so.
Q10: What Operating Systems do you cover?
Ans: We cover a range of Operating Systems and software. Please check out our Technical Specification page for full details.
Q11: Does this service include monthly reporting?
Ans: Yes, but only with the Premium and Pro packages. If you would like to add this option to the Standard package, please contact us and one of our sales representatives
will be able to help.
Monthly reporting will include:
All Incidents raised with the Service Desk for the previous month
Number of Incidents which have achieved and breached SLA
Incident response and fix times
ADHOC single incident reports within 8 hours
Availability of servers
Server CPU, Memory, Disk statistics
Patch status including number of patches applied
Number of viruses detected and removed
Q12 Do you cover 3rd party software support?
Ans: Yes, but this service is only included in the ‘Pro Support’ package. However if you would like for this service to managed, please contact your account manager who will be able to add-on this service to your package.
Alternatively contact us expressing your interest and one of our sales representatives will call you back to discuss.
Q 13:I don’t need all the services included in the Premium and Pro packages, can I add on particular services?
Ans: Yes, this can be arranged, please contact us for one of our sales representatives to discuss in further details, or if you already have an existing contract please
contact your account manager who will be able to assist.
What are the benefits of TotalCare 360®?
A TotalCare 360® managed services plan consists of a combination of 4 primary elements: expert-level Strategic Consulting, On-site or on-Cloud IT management services, 24x7 remote Help Desk support, and Cloud-based tools & technologies.
The great thing about working with us through TotalCare 360® is that you can purchase select services individually, or you can purchase all of the services that you need in an all-inclusive package. We offer a true one-stop-IT-shop and as we often say amongst ourselves internally – we don’t mind being your “one throat to choke” for everything IT related.
All TotalCare 360® managed services plans allow you to:
- Establish predictable IT management costs through a simple, firm-fixed-price agreement, with no term commitment required.
- Scale up or down in usage based on your employee (user) count and infrastructure. .
- Leverage cloud-based remote monitoring technologies to provide problem recognition and diagnosis quickly and efficiently. .
- Receive 24x7 access to our team of professionals, whenever you need it. Guaranteed. .
- Profit from the Rapidsoft Continuous Process Improvement (CPI) IT support model based on ITIL® – the technology industry’s leading service framework. .
- Benefit from almost twenty years of experience facing a wide range of business technology challenges.
- Gain access to a deep team of professional & certified bench of skilled expertise on almost every business technology on the market today.
How do I get started?
To learn more about how a TotalCare 360® IT managed services plan can help support and grow your business, please call 1-609-439-4775 and / or fill out our contact form. You can be sure that a member of our managed IT services consulting teams will be happy to assist you.