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IT Help Desk Support: Taking Care of Day to Day Problems

During the business day, questions about business applications, computer software, and network resources tend to arise. Many of us experience challenges with IT systems, email, web services, printers, and other network resources. When these questions and challenges aren’t dealt with in a timely manner, your staff will have trouble performing their daily job functions, and efficiency and productivity across the company drops drastically.

When both large and small organizations work with an outsourced IT Managed Service Provider who offers a fully functional help desk that’s available around- the-clock, it’s proven that they can save money on IT, staff morale improves, and everyone benefits from increased efficiencies and productivity.

Why should your company rely on Rapidsoft Systems to provide IT Help Desk Support?

It’s simple, Rapidsoft Systems provides:

  • A single source for all your IT questions or issues.
  • Support over the telephone, email, or online through our online portal.
  • Experts who are available to take care of any IT-related problem, remotely or if necessary, onsite.
  • Follow up to ensure that your questions or issues are resolved.

Networking Monitoring services

Trust Rapidsoft Systems to assist your staff with all your IT needs. Our help desk experts are always ready to serve you. If you have a question about Microsoft PowerPoint, Excel Pivot Tables, or Microsoft Word, we have the knowledge to help you.

Has your organization experienced issues with a network printer not printing? Is your email not functioning properly? You can count on us to lend you a helping hand. Don’t put your company’s productivity and staff efficiency in the hands of a computer technician who sends your call to voicemail. Our live help desk can answer your call throughout the business day. Don’t trust something as important as your IT support to just any IT company.

A Help Desk outsourcing solution for any organization.

We offer comprehensive Outsourced Help Desk services to customers requiring a full service technical resource center, full or part-time help desk, a pplication support center, or customer service desk. No matter what type of help desk functions you need to outsource, we can provide you with a complete and custom turnkey solution.

Our Outsourced Help Desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting, training and fulfillment, and other related tasks.

Rapidsoft Systems provides far more than just remote support staff; we actually deploy an entire help desk support infrastructure which includes:

  • Knowledgeable, certified, US-based in-house staff
  • 24x7 coverage capability
  • Online live support featuring DesktopStreaming™ technology
  • Online live support chat capabilities
  • Team leader and project manager provided
  • Multi-technology support
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • Tiered service levels and custom response requirements available
  • Optional shared operational control with your in-house help desk team
  • On-site escalation support available
  • Automatic email updates to your staff with embedded satisfaction surveys

We have the people, skills, and certified experience to provide a comprehensive help desk outsourcing solution — empowering you to concentrate on running your business, not your network.


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How do I get started?

To learn more about how a TotalCare 360® IT managed services plan can help support and grow your business, please call 1-609-439-4775 and / or fill out our contact form. You can be sure that a member of our managed IT services consulting teams will be happy to assist you.